Warranty

1-Year Limited Warranty

Every refurbished, open-box, and new product sold by DAMZ includes a 1-year limited warranty, unless the product page states otherwise. This warranty is provided by DAMZ and is separate from any manufacturer warranty.

Coverage

• Defects in materials and workmanship that cause the product to fail under normal use.
• The warranty period starts on the delivery date and lasts 12 months.
• Coverage applies to the original purchaser and to products shipped to addresses in the United States.

What we will do

We will, at our option, repair the product, replace it with the same or an equivalent model, or refund the purchase price. A replacement product is covered for the remainder of the original warranty period or for 90 days, whichever is longer.

What is not covered

• Physical damage, liquid damage, power surges, or improper installation.
• Damage from use outside the manufacturer's environmental or electrical specifications.
• Units opened, modified, or repaired by anyone other than DAMZ, or units whose serial label has been removed or altered.
• Consumables and accessories (such as cables, rack ears, and fans) showing normal wear.
• Cosmetic wear that does not affect function.
• Software, firmware, operating system or feature licenses, cloud management subscriptions, and manufacturer support contracts.
• Configuration, compatibility, or performance issues with third-party equipment.
• Losses resulting from downtime or data loss.

How to make a warranty claim (RMA process)

1. Email sales@dealamazingly.com with your order number, the product serial number, and a short description of the problem. Include any console output or error messages if possible.
2. Our technical team will troubleshoot with you, usually within 1–2 business days.
3. If the fault is confirmed, we will issue a Return Merchandise Authorization (RMA) number and return instructions. Products returned without an RMA number cannot be processed.
4. Ship the product to the address in the RMA instructions, in protective packaging, with the RMA number on the outside of the box. We cover return shipping for valid warranty claims within the United States.
5. We will inspect the unit and repair, replace, or refund it, normally within 5–7 business days of receipt.

Before you ship

Please remove any confidential configuration and data from the unit. DAMZ is not responsible for data left on returned equipment.

This warranty gives you specific legal rights, and you may also have other rights that vary by state. Returns that are not warranty claims are handled under our Refund Policy.

Questions? sales@dealamazingly.com · (949) 379-1992 · DAMZ, 8583 Irvine Center Dr #445, Irvine, CA 92618